Название: Quality Planning and Assurance: Principles, Approaches, and Methods for Product and Service Development
Автор: Herman Tang
Издательство: Wiley
Год: 2022
Страниц: 352
Язык: английский
Формат: epub
Размер: 13.5 MB

Discover the most crucial aspects of quality systems planning critical to manufacturing and service success.

In Quality Planning and Assurance: Principles, Approaches, and Methods for Product and Service Development, accomplished engineer Dr. Herman Tang delivers an incisive presentation of the principles of quality systems planning.

The book begins with an introduction to the meaning of the word “quality” before moving on to review the principles of quality strategy and policy management. The author then offers a detailed discussion of customer needs and the corresponding quality planning tasks in design phases, as well as a treatment of the design processes necessary to ensure product or service quality.

Readers will enjoy explorations of advanced topics related to proactive approaches to quality management, like failure modes and effects analysis (FMEA). They'll discover discussions of issues like supplier quality management and the key processes associated with quality planning and execution.

Quality planning has been a fundamental industrial practice for several decades, yet there are few comprehensive quality planning textbooks dedicated to the understanding of this subject at the undergraduate and graduate levels. In the quality field, professionals often consider Toyota as a role model for best practice. While one can learn the principles of Toyota quality, its specific practices are not necessarily applicable for every situation. In The Toyota Way to Service Excellence, Dr. Liker and Ross stated, “the Toyota Way training was designed to teach principles rather than specific methodology”. Similarly, this book focuses on the fundamental principles of quality planning, and extrapolates on their applications in various industries throughout each chapter. As current and future quality professionals, you can start learning these principles, with supporting application examples in this book, and later apply them to your unique applications. Like one of my students said, “What I enjoyed most about this course was taking the information learned in this course and being able to utilize it within the industry that I currently work in.”

Much of the quality literature focuses on physical and tangible goods (called products in this book). A primary reason might be that the prominent quality figures and their practices, such as Deming’s 14 Points, Taguchi loss function, Juran trilogy, Kano model, Hoshin planning, and Toyota Production System, were all created for products and manufacturing. Because of a vast number of different types of business, theories, and applications, it would be impossible to cover all of them in a single volume. Therefore, this book introduces main topics in quality planning based on the common practices in industry, and extends a discussion to other types of fields as a unique feature.

The book also includes:

A thorough introduction to quality planning, including definitions, discussions of quality system, and an overview of the planning process
A comprehensive exploration of strategic planning development, including strategic management, risk management and analysis, and pull and push strategies
Practical discussions of customer-centric planning, including customer-oriented design, quality function deployment, and affective engineering
In-depth examinations of quality assurance by design, including the design review process, design verification and validation, and concurrent engineering

Perfect for senior undergraduate and graduate students in technology and management programs, Quality Planning and Assurance will also earn a place in the libraries of managers and technical specialists in a wide range of fields, including quality management.




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