Название: Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption
Автор: Gabriele Kahlout
Издательство: Apress
Год: 2017
Формат: PDF
Размер: 6 Мб
Язык: английский / English

Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory.

Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design.

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