Название: Low-Code Development with ServiceNow: Understand ServiceNow architecture, data relationships, security, UI configuration, automation, and integrations
Автор: Nicola Attico
Издательство: BPB Publications
Год: 2025
Страниц: 392
Язык: английский
Формат: epub (true)
Размер: 22.1 MB

ServiceNow is a leading cloud-based platform that enables digital workflows to streamline business operations. This book offers valuable insights into the Now Platform and its technology stack, combining both classic and modern ServiceNow capabilities. Mastering these capabilities is essential for developing new low-code applications on the Now Platform and for configuring existing ones.

Starting with fundamental concepts and PDI setup, this book progresses through data modeling, UI design with Core UI, Service Portal, and Now Experience, and server-side logic using business rules and APIs. Security is thoroughly covered with ACLs, data encryption, and KMF. You will explore automation through scheduled jobs, flows, and API integrations. Analyze Service Catalog, mobile app development using Now Mobile, and advanced AI and conversational features like Virtual Agent, NLU, and Now Assist. Learn to utilize the UI Builder, Playbooks, and Workspaces. Become skilled at automated testing with test suites, test cases, and client test runners. Finally, real-world use cases demonstrate ServiceNow’s versatility across industries, providing valuable best practices.

In many ways, low-code is like Lego, where applications are built by combining a set of standard blocks. For younger generations, it is like Minecraft, where you combine blocks to create something new. Understanding ServiceNow means understanding the properties of its standard building blocks and how to connect and configure them! Driven by its proven success in digital transformation and consolidation initiatives, the ecosystem around ServiceNow has grown tremendously over the last two decades, encompassing multiple product suites for customer and employee experience, technology and operational excellence, finance and supply chain, and more. Yet, the Now Platform—with its low-code capabilities—remains at the core of ServiceNow’s philosophy and drives its ongoing growth.

Mastering such a vast platform can empower your career, but it also requires dedication and passion. With its many features, the platform incorporates a stratification of capabilities. A bit of historical perspective throughout the book will help in understanding it better. This book addresses both classic features that have been part of ServiceNow since its early days and new capabilities constantly being added to the ever-evolving Now Platform. The book explores the entire Now Platform technology stack, from the front end to the back end, and its powerful workflow capabilities. Each chapter includes a conceptual part, where we explore ideas and experiment in a safe playground, and a practical hands-on, where we build a simple app –not production-ready but sufficient to cover the different topics.

This dual approach, conceptual and hands-on, is designed to cater to different learning styles and habits. The hands-on sections aim to take a largely codeless approach. The conceptual sections incorporate scripting to a greater extent. About scripting, as we are speaking about it, it can be known that low-code does not mean no-code. Although ServiceNow supports a purely no-code approach tailored for citizen developers, this book focuses on the broader low-code world, considering no-code as a special case.

By the end of this book, you will possess the skills to confidently develop sophisticated ServiceNow applications using low-code development. The book explains concepts from first principles with practical examples, while offering advanced insights from the author’s decade of experience with the Now Platform.

What you will learn:

- Understand ServiceNow low-code principles, architecture, tools, and instance setup for development and configuration.
- Master data model creation and server-side low-code development.
- Create powerful workflows and automation with ServiceNow and integrate with external systems.
- Build impactful user experiences and interactions across web, mobile, and conversational interfaces.
- Become proficient in client-side and server-side development, including scripting, APIs, and process flows.
- Implement security in ServiceNow using ACLs, encryption, and KMF.
- Master modern UI development with Now Experience, including UI Builder, custom components, and workspaces.

Who this book is for:
This book serves ServiceNow consultants, administrators, system integrators, students, and managers with beginner to intermediate platform knowledge. It is ideal for professionals advancing their careers or preparing for interviews where ServiceNow expertise is required, while still providing great insights for advanced readers. Basic jаvascript understanding is helpful but not mandatory.

Contents:







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