Название: Operations and Process Management: Principles and Practice for Strategic Impact, 6th Edition
Автор: Nigel Slack, Alistair Brandon-Jones
Издательство: Pearson
Год: 2021
Страниц: 602
Язык: английский
Формат: pdf (true)
Размер: 25.2 MB

Master the core subject principles and critically analyse business operations and processes Operations and Process Management, 6th Edition, by Nigel Slack and Alistair Brandon-Jones, is the market-leading text on operations and process management. This innovative text approaches the subject from a managerial perspective and provides clear and concise coverage of the nature, principles, and practice of operations and process management. The content is organised around diagnostic questions which relate the theory back to the key questions faced by managers in the workplace. Each chapter provides a range of examples, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational and process challenges. This new edition includes new cases studies drawn from diverse range of industries and regions, and coverage of new topics such as servitisation and the co-creation of services. This text introduces operations and process management for everyone who wishes to understand the nature, principles and practice of the subject, inspiring a critical and applied mastery of the core principles and processes which are fundamental to successfully managing business operations. It is aimed primarily at students with some management experience, or those who are about to embark on a career in management.

Why is operations and process management essential? Because making operations and processes better will make the whole organisation better. Because operations and process management is about getting things done. Because without effective operations and processes there can be no long-term success for any organisation. Because it is at the heart of what all organisations do; they create value through their productive resources. Because it is the essential link that connects broad long-term strategy and day-to-day ongoing activities. This is why operations and process management has been changing. It has always been exciting, and it has always been challenging, but now it has acquired a much more prominent profile. The current edition reflects this in a number of ways.